Privacy Policy

This policy explains how we collect, use, store, and share personal information in Canada under PIPEDA and, where applicable, Quebec’s Law 25.

1) What we collect

• Contact/lead data: name, email, phone, message contents, and any details you provide about your needs.
• Usage data: IP address, device/browser info, pages viewed, approximate location (derived), timestamps, and referring sources.
• Communications: emails, call notes, and support history.

2) How we use information

• Respond to inquiries, qualify leads, and provide requested services.
• Operate, secure, and improve our site (including analytics and performance measurement).
• Measure advertising effectiveness and prevent fraud/abuse.
• Comply with legal and regulatory obligations.

3) Consent and choices

We generally collect information with your knowledge and consent (e.g., when you submit a form). You may withdraw consent, subject to legal/contractual restrictions, by contacting us. You can also control cookies via your browser settings; blocking some cookies may affect site functionality.

4) Cookies, analytics, and ads measurement

We may use first- and third-party cookies or similar technologies to understand site usage, measure campaigns, and improve marketing. These tools may collect identifiers and usage events. Where required, we will seek consent for non-essential tracking.

5) Sharing and service providers

We may share information with vetted service providers (e.g., hosting, email, CRM, analytics, and advertising measurement) only as needed to deliver services and operate the site. We may also disclose information to comply with law, enforce agreements, or protect rights and safety. We do not sell personal information.

6) Cross-border processing

Your information may be processed or stored outside your province or Canada by our service providers. When this occurs, it may be subject to the laws of those jurisdictions. We use contractual and organizational safeguards to protect information.

7) Retention

We keep personal information only as long as necessary for the purposes described above, to maintain business records, and to meet legal requirements. We then delete, anonymize, or securely dispose of it.

8) Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., access controls, least-privilege, encryption in transit where available, and monitoring). No method of transmission or storage is 100% secure.

9) Your rights

• Request access to, and correction of, your personal information.
• Request information about how your data is used and shared.
• Withdraw consent for certain uses (where applicable).
• For Quebec residents: you may have additional rights under Law 25; contact our Privacy Contact to exercise them.

10) Privacy incidents

If a breach of security safeguards creates a real risk of significant harm, we will take steps required by applicable law, including notifications and record-keeping.

11) Contact (Privacy Contact)